CUSTOMER SUPPORT

Being an educator is hard work; using your data management system shouldn’t be. We can help you get back to doing what’s important.

Excent® Customer Care Associates provide your district staff with advanced technical expertise for all solutions covered as part of your software maintenance agreement. Our primary focus is to permanently resolve identifiable issues for our users and also resolve unidentifiable issues in order to enhance each user's experience with Excent products.

Excent® Customer Care is your one-stop shop for troubleshooting software defects, defect duplication, issue resolution, and code fixes. Whether there is the need for a single fix to be deployed in the field, or a maintenance release to be tested in a lab, our customer care team will assume ownership and provide updates in a timely manner.

Our goal is to ensure and provide software stability, thus allowing our clients to focus on their teachers and student’s needs!

Excent’s Customer Care Center is designed to offer support to customers around the country during the times that they need it. Satellite offices are located in Georgia, South Carolina, Vermont, Colorado, Arizona, and Texas. This gives us the ability to be an industry leader in support availability from 7:00 am – 7:00 pm EST. Our experienced, Customer Care associates have valuable product knowledge, access to an internal knowledgebase, and well defined procedures to help provide quick troubleshooting techniques and workarounds. Our Support Center tracks and reports in real-time, providing you with a status of any reported issues or requests in a timely manner.

Along with phone, and e-mail support, Excent® customers can find information specifically for them at the Excent Website Customer Support Center. The Support Center provides on-demand training, product releases notes, downloads, contact info to the support team, and other information for Excent customers with current maintenance agreements.

Project Portal is your 24/7 resource for everything pertaining to the implementation of Excent solutions. It is intended to be project specific and contains essential documentation that can be useful as a reference, even after official training is over. Inside you’ll find training guides, checklist, configuration guides, and technical specifications; all in downloadable form for easy sharing. Get familiar with these resources and you’ll be on the way to greater staff efficiency and better student outcomes.

  • Multiple Support Hubs for wide coverage
  • Advanced technical expertise for all solutions
  • Multiple support channels so you can get answers quickly
  • Friendly and knowledgeable Customer Care associates
  • Automatic upgrades and enhancements made via the Internet.
Have questions?
Call us and speak with our specialists who will answer all of your questions.
678-735-4210

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1-800-231-3144

7AM to 7PM Eastern Time (ET)

Monday - Friday